I purchased an Apple M2 chip MacBook from the Tuna Elektronik store via Trendyol on December 11, 2023. Unfortunately, I noticed scratches caused by the screen touching the keyboard. Concerned about this issue, I took the computer to the Zorlu Centre Apple store. However, they informed me that the existing damage was not covered by the warranty, even though they acknowledged that it was a manufacturing defect caused by Apple. According to standard procedures, a device with this kind of error should be replaced with a new one, but they insisted on not repairing it. I also attempted to resolve the issue through my insurance company, as I had insured the product with Axa Insurance through Trendyol Insurance. My insurance package covers up to 2 repairs per year and 1 replacement per year. I requested a repair under this coverage, but they denied it, claiming that the existing damage did not prevent the use of the device. I've been dealing with this problem for about a month now without finding a solution. I believe it's unfair to go through such a hassle when I could have purchased a more affordable product and replaced it if needed, without the extra cost of insurance. I urgently request a resolution to this problem.
I have a 2021 MacBook Pro 16" with an M1 Pro processor. Recently, the battery displayed a service warning. Since the replacement cost of around ₺10,000 (approximately $277) is well-known, I took it to Başarı Teknik Servis in Ankara. When I dropped it off, they noted scratches and minor impact marks ...
Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...
On October 17, 2024, we purchased a 13-inch MacBook Air with an M2 chip in Starlight. Recently, some keys on the keyboard suddenly stopped working, and shortly after, none of the keys or the touchpad functioned. Since it is a relatively new device and still under warranty, we took it to the Sakarya ...
We purchased a MacBook Air m2 16 GB device from Teknosa Ankara Batıkent Atlantis branch on 20.07.2023. After 4 days, the screen of the device went dark even though there was not the slightest impact, etc. When I contacted Apple on 25.07.2023, they advised me to obtain a fault report from an authoriz...
I have been a customer who purchases the new iPhone model launched every year. Most recently, I visited the Apple Zorlu Center store yesterday regarding my 15 Pro Max, which had a broken back cover and a screen with display issues. They stated that they would replace the back cover for a fee, while ...
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