I made a purchase using a promotion on Alo Yoga, but I was charged the full price, how can I fix this?

Useful and Up-to-Date Ways to Fix This Issue:

Check the promotion’s terms – some offers only apply with specific codes or to certain products. Make sure you applied it correctly.

Review your confirmation email – if the discount isn’t reflected there, it likely wasn’t applied during checkout.

Email [[email protected]] with the subject: “PROMOTION ERROR – PARTIAL REFUND”, and include your order number, a description of the promotion, and a screenshot if you have one.

Fill out the contact form at https://www.aloyoga.com/pages/contact-us, selecting “Billing Issue.”

If there’s no response within 72 hours, request an adjustment through your bank or PayPal, stating that the charge did not reflect the advertised promotional price. Many users have successfully recovered the difference this way.

These are key solutions we can offer. If you’ve found another method that worked, please share it on Xolvie.