I use an Axess credit card belonging to Akbank. On February 28, 2025, I saw that an amount of ₺1,149.50 "membership fee" that I was not aware of was reflected on my credit card. As a result of intensive efforts, I canceled my credit card on March 5, 2025. When I spoke to customer service, I was informed that this membership fee was taken in advance. The screenshot of the conversation is also attached. I asked for the amount of this membership fee that they took in advance to be calculated for the unused period and returned to me. However, customer service gave me a copy/paste rejection response that was very obvious, equating my complaint with other card membership fee complaints. I am continuing my fight with the TBB Arbitration Board. I will continue my fight against this system that Akbank is trying to take illegally and does not provide the cancellation of unused days. I wrote this complaint so that customers who will prefer Akbank all over the world can be informed.
As a salary customer of Akbank, I was charged a ₺1,149.50 annual credit card membership fee on April 20, 2025, for my Axess Platinum credit card ending in 0917. During my call with customer service, I was told that only around ₺575 of this fee could be refunded as Chip Para, while the remaining amou...
This is my request for a refund of the membership fee charged to my Akbank Axess credit card. On 08/07/2025, an amount of 1,149.50₺ was deducted from my card ending in 9931 without my knowledge or consent under the name of a membership fee. I request that this fee be canceled and refunded to me with...
On 15/09/2025, I noticed a fee of ₺1,149.5 charged under the name “membership fee” on the statement of my Akbank Axess credit card (last four digits: 0202). I actively use my card, and I would like to note that this fee has been charged for the first time. I am a customer of the Bartın branch, and I...
On March 2, 2025, Akbank deducted ₺1,149.50 from my Axess credit card ending in 0850 under the name of a credit card membership fee. I request a full refund of the deducted amount. I demand that the membership fee be canceled and refunded to me in accordance with the legal provisions stated below, w...
I request the cancellation and refund of the ₺1,149.50 membership fee charged to my Akbank Axess Credit Card ending in 1777 on 01.03.2025, in accordance with the relevant legal provisions and without any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 20...
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