I booked a 2-night stay at Amber Palace Hotel in Istanbul through Agoda, with check-in on February 7, 2025, and check-out on February 9, 2025. The total amount displayed during booking was ₺3675, and I paid with my card. However, when I checked my bank statement, I noticed that Agoda charged me ₺3928 instead.
Why was I overcharged without any explanation? I demand an immediate refund for the extra amount that was wrongly deducted. On top of that, Agoda offers no Turkish-language support, which makes resolving such issues even more frustrating. Agoda, fix this overcharge issue and improve your customer service for Turkish users! I expect a quick resolution.
I recently booked a reservation through Agoda.com for ₺7,060, but when I checked my credit card statement, I saw that ₺7,295 was charged instead. This unauthorized overcharge is unacceptable and left me deeply disappointed. Adding to my frustration, I couldn’t find a way to reach customer support f...
I made a reservation through Agoda, booking ID 1393348220, with the payment details clearly stated as ₺29,676 on the receipt and in the authorization hold. However, after checking into the hotel, I was shocked to find that Agoda had charged ₺31,578 to my card—a significant and unexplained difference...
My credit card was charged twice for my Agoda reservation on March 12, 2025, under booking id 1567134000. Despite reaching out for help, I have received no support. Customers in Turkey have no direct contact number or live chat for assistance, leaving me with no one to resolve this issue. The full a...
I made three hotel reservations through Agoda with the following booking numbers: 1641246711, 1641356854, and 1639569650 for stays in Çeşme and Bodrum. However, I was overcharged by a total of ₺1,403 beyond the confirmed booking prices. Instead of the expected amount, my credit card was billed ₺46,5...
I made a reservation on Agoda where the listed nightly price was ₺2,192, but I was charged ₺2,813—30% more than the advertised rate. Despite this clear overcharge, there’s no accessible customer service to address the issue. The app lacks a proper section to file complaints, offering only pre-select...
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