Hello, on July 21-22, 2024, we made a prepaid reservation for one night at the Royal Art H. Duomo Hotel in Naples, Italy, through Agoda. However, when we arrived at the hotel, a temporary charge of €246 was taken from us as a deposit. Although we were told that the amount would be refunded, we have not received any refund. We expected a prompt resolution from a reputable platform like Agoda, but we have not received any results. I hope Agoda will address this issue quickly and ensure that the refund is processed as promised. Thank you for your attention.
I checked into Aquaworld Hotel on October 27, 2024, but had to leave on October 28, 2024, after only one night. Despite this, I paid Agoda for a two-night stay. The hotel manager assured me they had contacted Agoda and that a refund for one night would be issued, allowing me to leave the hotel with ...
I made a reservation through Agoda as a Gold member, and I frequently use the platform for bookings. However, I am extremely disappointed with the service regarding my reservation ID 1430307312. I booked and paid in advance in November 2024 for a stay scheduled on March 29, 2025. Recently, I receiv...
On September 28, 2024, I made a reservation at Şişli Bomonti Hotel through Agoda (ID: 1384135544). When I arrived at the hotel, the staff informed me that they do not work with Agoda and that scammers are using their hotel’s name to make non-refundable reservations and take people's money. I was sho...
On October 30, 2024, at midnight, I received a notification of a $186 charge from Agoda for a reservation I did not make. Upon contacting their customer service and providing my credit card details, they only referenced a recent legitimate booking, completely ignoring the unauthorized charge. This o...
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
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