Aeropostale Sweatpants Tore on the First Day of Use

I purchased a pair of Aeropostale sweatpants from Boyner’s online store on September 13, 2025. On the very first day I wore them, the pants tore at the crotch after only about four hours of use. As a result, I contacted the customer relations department at the Boyner store in Korupark Mall in Bursa on October 1, 2025, to request a replacement or refund. However, despite visiting the store a total of four times since then, my request for either a replacement or refund has been rejected every time. I also contacted customer service, and although they forwarded my complaint to their headquarters, I once again received a negative response.

Despite repeatedly spending money on transportation to address an issue involving a product worth approximately $6, my complaint has still not been resolved. I am extremely disappointed by this approach from Boyner, a brand I have trusted and liked for a long time. While I was at the store, I also witnessed other customers waiting in line who were experiencing similar problems.

My order number is 4156635834. I submitted my request before the applicable warranty and return periods had expired. I request that my inconvenience be resolved through one of the following options: a full refund, a replacement of the product, or a gift card of equivalent value. Otherwise, I will have to reconsider making any future purchases from Boyner.