I signed up for the Adobe Acrobat Pro free trial and canceled my subscription on my own before the trial period ended. Despite this, I was charged twice after the trial—once in February and again in March—through an Adobe POS transaction on my Yapı Kredi credit/debit card.
Even though I canceled before the trial ended, I was still charged twice, which has caused me inconvenience. I have not been able to resolve this issue directly with Adobe, as I cannot reach any representative through email or other support channels.
I am requesting a full refund of these two unauthorized charges and that my Adobe Acrobat Pro subscription be immediately and permanently canceled.
In January, I signed up for a one-week free trial of Adobe Premiere Pro for a school assignment. Before the trial period ended, I canceled the subscription and closed my account. Despite this, when the billing date arrived, $18 was charged to my Yapı Kredi bank card. At that time, I couldn’t find an...
I previously purchased a one-year Adobe Creative Cloud subscription of my own choice. Before completing the full year, I canceled the subscription and also paid a cancellation fee. I was certain that all my subscriptions had been terminated. Despite this, I noticed that for the past two months, I ha...
I have been unable to cancel my Adobe Acrobat subscription for about 5 months, even though I have never used the service, and my card continues to be charged automatically every month. The payments, which are 478 TRY per month $15, are being charged to my Yapı Kredi credit card ending in 1806. I ha...
On September 22, 2025, I attempted to cancel my one-year Adobe Acrobat mobile subscription due to the high renewal cost. During the cancellation process, I was charged an early termination fee of over ₺400. However, the next day, the same amount was charged again from my account. Since I have alrea...
In January, I signed up for a one-week free trial of Adobe Premiere Pro for a school assignment. Before the trial period ended, I canceled the subscription and closed my account. Despite this, when the billing date arrived, $18 was charged to my Yapı Kredi Bank card. At that time, I was unable to f...
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