Unauthorized 2CO Charge Appears on Akbank Account

On December 27, 2025, at 8:22 p.m., I discovered an unauthorized charge of $9.00 made by a company called iyzico.com on the card linked to my Akbank checking account. I have never used iyzico for any transaction, yet this charge has appeared on my bank statement.

Since I did not make this transaction, I am concerned about how and why my card or account information was used. I request a thorough investigation into the details of this payment, a full refund of the $9.00 charged without my authorization, and all necessary security checks to ensure that no further charges or withdrawals are made from my card in the same or a similar manner.

I expect to be informed of the outcome promptly and to receive a written explanation regarding this matter.