I am a long-term, high-stakes member of 1xBet, but on September 10, 2025, at 20:00, I encountered a serious issue. I deposited ₺51,000 into my 1xBet account via bank transfer (Player ID: 616735213, email: [email protected]). Despite the transaction being completed successfully, the money has still not been credited to my account.
I contacted both live support and the payment inquiry team several times. Each time, they requested that I resend the payment receipt, which I did. The receipt and all transaction details clearly show both the sender and recipient accounts, yet my deposit remains unprocessed.
This is not a small amount, and it is unacceptable that such a large sum is left unaccounted for. I have faced a similar issue in the past, but it was eventually resolved. This time, I expect the same — my ₺51,000 deposit must be immediately credited to my game account without further delay.
As a long-term customer who has invested significant amounts on this platform, I demand that 1xBet handle this matter urgently, provide transparency, and ensure that players are not repeatedly left in such stressful situations.