On September 8, 2025, at 19:47:52 and 21:26:18, I deposited a total of ₺22,000 into my 1xBet account via bank transfer through İş Bank. However, the money never appeared in my 1xBet balance, nor was it returned to my bank account.
I contacted 1xBet customer service multiple times through both email and live chat. I also submitted my official receipts as proof. Despite this, I was repeatedly told that the funds had already been “sent” to me, which is simply not true. Instead of providing transaction numbers or traceable details, support kept asking for the same documents again and again, without offering a real resolution.
This has left me in an ongoing state of financial loss and frustration. I made the transfer from Tekirdağ, Turkey, and this is the first time I have ever faced such a problem on the platform.
I demand that the missing ₺22,000 be credited to my account or refunded to my bank account immediately. I also expect 1xBet to clearly prove where the funds were allegedly sent, instead of giving vague and repetitive responses. Customers should not be left uncertain about the status of their own money.
On May 17, 2025, at 14:57, I deposited ₺3,440 into my 1xBet account. The money never showed up in my balance. I was told it would be transferred shortly, but nothing happened. Then, on May 19, 2025, at 01:25, I deposited an additional ₺3,200—and again, the funds did not appear in my account. When I...
On October 29, 2025, at 1:07 p.m., I transferred $19 from my İş Bankası account to my 1xBet account. However, the deposit never appeared in my balance. I was told that I needed to merge my two accounts, which I did, but even after doing so, the deposit was still not credited. Since that day, I have...
On August 26, 2025, at 21:18, I deposited ₺2,000 into my 1xBet account (User ID: 136621***7) using QNB Finansbank. I have the official receipt of the transaction, and the transfer was made from my own personal bank account. Despite this, the money has still not appeared in my 1xBet balance, even tho...
On 29.11.2025 at 22:12, I deposited ₺23,000 to my 1xBet account via bank transfer from my own Enpara account as a balance deposit, but although four days have passed since this transaction, the ₺23,000 I sent still has not been credited to my 1xBet account. During this period, I tried to contact 1xB...
