I deposited money into my 1xBet account, and shortly after, the transaction was canceled without any clear explanation. It has now been over 12 hours, and I’m still waiting for someone to actually help me resolve the issue. Every time I reach out to customer service, I either get no reply or the same copy-pasted responses like “please wait” or “your process is under review.” No one is genuinely addressing the situation or offering a real solution.
I expected at least basic accountability—if something goes wrong, you should step in and fix it. But instead, I’m left hanging with my money in limbo and no reliable customer support in sight.
This is incredibly frustrating. I need a proper explanation and either the funds credited to my account immediately or a full refund. 1xBet must stop using scripted replies and start treating customer issues seriously. Otherwise, how can anyone trust your platform with their money?