4
Oliver is satisfied with the result
Resolved

1xBet Delays My Verification and Blocks Withdrawal After Big Win

Oliver
May 17, 2:20 pm
21
Oliver's Thank You Message
“After filing a complaint, I received a more detailed explanation of the reasons for the delay, and verification was successfully completed”

Good day! I encountered a serious issue while trying to complete the verification process at 1Xbet. On May 15, 2025, I placed five consecutive winning bets and wanted to withdraw my winnings. I requested a withdrawal on the same day and was prompted to complete a verification procedure. After uploading all the required documents, I received a notification stating that my verification was in progress. However, two days have passed and nothing has changed—it feels like the verification process is taking forever, and I don’t understand why. I've tried contacting customer support throughout the week but haven’t received any clear answers. This is frustrating!

Oliver
May 29, 11:41 am

After filing a complaint, I received a more detailed explanation of the reasons for the delay, and verification was successfully completed

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