1xBet Locked My Account and Refuses to Refund My Deposit Despite Sending Documents
My 1xBet ID is 70386****, and my email address is xiao4****@gmail.com. I have sent you my identification documents, but no one has responded. I am unable to place bets, and customer service keeps redirecting me to email support. They dismiss the issue without providing any solution. Despite following all the procedures you requested, there has been no progress or clarity about the status of my account. This lack of communication and transparency is unacceptable. I also requested a callback, but the representative simply said, "I can only forward the issue" and directed me to email support again. In the email, I sent all my information along with photos. Enough is enough. I kindly request that you refund the money I deposited to the same IBAN address.
Hello valued member, We are sorry for the inconvenience you have experienced. To resolve your issue, please send your detailed information along with your ID number, and we will assist you immediately. We wish you a good day.
I sent it, teacher, from my Telegram address @Atesleonard35.
Hello Sir/Madam, First of all, we would like to express our regret for the situation you are experiencing. The documents requested regarding your withdrawal request are part of a standard procedure we apply for security reasons. If different documents are requested from you, please send these documents correctly and wait for a response within 72 hours again. However, if the same documents are being requested again, this usually means that the documents were sent incorrectly. In this case, we kindly ask you to check your documents again and ensure they are sent correctly. Thank you for your understanding, and we hope your issue will be resolved as soon as possible. Best regards, 1xBet Support Team
Hello, If there is any other matter we can assist you with, please do not hesitate to contact us. We are always happy to assist you. I am closing our process regarding your issue, but we are always by your side. Thank you and have a good day! 🙏 Best regards, 1xBet Support Team