1xBet Deposit Not Refunded After 54 Hours – No Response from Support

Mehmet · 2024-12-18T02:24:11+03:00

I deposited money into 1xBet 54 hours ago, but the transaction was canceled, and my funds have not been refunded. The amount wasn’t credited to my account either. Despite reaching out via email multiple times as instructed, I haven’t received any response. Customer representatives keep telling me to wait for an email reply, but this is unacceptable. Their website clearly states that deposits are processed within 24 hours, yet I’ve been waiting far longer. Additionally, I played the Rush game and received only ₺2300 from 42 free spins, which feels unfair. I demand immediate action from 1xBet to refund my deposit and improve their customer service response time. This issue must be resolved without further delay!

1xBet

Hello valued member, We are sorry for the inconvenience you experienced. To resolve your issue, please send your detailed information along with your ID number, and we will assist you immediately. We wish you a good day.

Mehmet

Sure, here's the translation of the text from Turkish to English: Id: 937334107 I reached out, here is the response I got, meaning you are not helping again. It has been almost 5 days, yet you are still telling me to wait for an email. The period that should not exceed 24 hours is going to be 120 hours. Definitely do not play on this site, friends, they are stalling people for a small amount of money and there is interference in the games. They admit their mistake, yet you are still kept waiting.

1xBet

Sir/Madam, your petition has been created, and you will be informed via email. Please be patient. We wish you a good day.

Mehmet

The rules on your site are quite clear; you say that deposit transactions are carried out within 1 minute to 24 hours. It's been 120 hours. If we told you, let's play the first game for 3000 TL and we'll give you the money in 5 days, would you accept it? Who knows what a site that does this for a small amount of money would do with larger sums. Anyone with common sense should stay away from this site.

1xBet

Dear member, the situation we are experiencing is not something we desire. The reason for the money not being credited to the account is often due to mistakes made by members while filling out the investment form; sometimes it can also occur due to technical errors. We kindly ask you to wait until your request is resolved. Thank you for your understanding.

Mehmet

The response came saying it was successfully completed, but the result is the same.

1xBet

Hello valued member, We are sorry for the inconvenience you have experienced. To assist you, please send your detailed information along with your ID number, and we will help you immediately. We wish you a good day.

Mehmet

I reached out via Telegram, and you acknowledge your mistake, but you're not doing anything. You just say to wait, and then an email comes saying your transaction is complete, but nothing is actually completed. I'd like to remind you that it's been 5 days. I don't understand how such a nice, reliable site has come to this state in such a short time. You are clearly interfering with the games as well. You're no different from scammers.

1xBet

Dear member, please remain calm. Information has been provided to you via email. If you still claim that the payment has not been transferred to your account, please report this by using the Reply section in the email. Your transaction will be completed as soon as possible. We wish you a good day.

1xBet

Dear member, a petition has been filed for you, and it has been reported that your investments have been transferred to your account. It has been stated that the review for your transaction dated 15.12.2024 at 19:55 is still ongoing and a response will be provided via email. If the transaction has not been completed, please notify us via email. We wish you a good day.

Mehmet

The Telegram addresses you provided here were denied by 1xbet customer service. They stated that they do not have such addresses. They said it was a scam. Also, there is no response from the email. Even if they do respond, they ask for the same documents again as if mocking.

1xBet

Dear member, live support on Telegram may not know which account is real and which is a scam. The accounts assisting you on Telegram are the admins of this channel. If a document is requested again via email, it means you are sending the wrong document or in the wrong way. Please report it via Telegram so we can assist you.

Mehmet

Are you kidding me? I called customer service and sent a message, and they say you don't have such an address. I also sent the necessary files. They are asking for the same file again as if they're joking.

1xBet

Sir/Madam, you must not have asked about the address; you must have asked for the link to the channel admins. An explanation was provided to you on this matter. If you claim otherwise, please share the message where live support stated that this account is not official. By visiting our website and clicking on the Telegram logo at the bottom of the site, you are automatically directed to this channel. If you want us to assist you, please contact us through our Telegram addresses. We wish you a good day.

Mehmet

Live support said that the Telegram accounts you provided do not belong to them, but rather to you. They are correct; the accounts you provided respond to messages 5 days later.