1xBet Deposit Not Credited To Account, Support Not Helping

On November 22, I paid $170 to 1xBet because I wanted to use that money for football bets. My favorite football team played that day—and they won—but I couldn’t win anything because I wasn’t able to place a bet. The money never reached my account. I contacted support through the chat window, but that didn’t help at all; I only received robotic replies with no real assistance. My account number is 1903945*** I have no other accounts and have never violated any rules, I swear. This amount may seem small to you, but it isn’t small to me. I saved this money for a long time, and I want to be able to use it.