Missing 1000 USDT TRC20 Deposit Not Credited
I am writing to report a serious problem with a missing deposit in my 1win account balance. I made a deposit of 1000 USDT via the TRON (TRC20) network from my personal crypto wallet. The transaction is already marked as “Completed” on the TRON blockchain, but my 1win account balance still shows zero and the 1000 USDT has not been credited. Despite the fact that the transaction is successful on-chain, there has been no reflection of this amount in my 1win account. I contacted 1win customer support via live chat and only received automated, generic responses telling me to wait, without any meaningful investigation or concrete solution. I request that 1win immediately review the relevant TRON (TRC20) transaction and promptly credit the missing 1000 USDT to my 1win account balance. I expect this issue to be resolved without further delay, based on the blockchain confirmation that the funds were successfully sent.
Hello! At the moment, your deposit is still being processed. Our specialists are carefully checking all transaction details and doing everything possible to complete the crediting as quickly as possible. Your request has already been forwarded for accelerated review, and we are expecting this issue to be resolved in the nearest time. We’ll continue monitoring the status until the process is fully completed.