1win deducted my deposit but didn't credit it; how can I get a refund?

Uncredited deposits usually happen due to payment gateway processing delays or manual verification requirements.

You should first check your bank or e-wallet account to verify whether the transaction settled or is still marked as pending.

Gather your official payment proof, including the transaction ID, exact timestamp, amount, and payment method screenshots.

Submit these details immediately to 1win customer support via their live chat or email at [email protected].

If live chat provides an automated response, request a formal support ticket to escalate your case to their billing team.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.