1win blocked my account with money inside; how can I recover it?

If 1win blocked your account with money inside,

Review the account restriction first;

• Check:
– Your 1win account status and any restriction notices
– Whether identity verification is pending or rejected
– Whether 1win requested additional documents
– Whether you received an email explaining the account block

• Confirm:
– Your remaining account balance
– The date your account was blocked
– Whether any withdrawals were pending
– Whether 1win cited a security, verification, or terms-of-service issue

Gather evidence;

• Save screenshots showing:
– Your account balance before the block
– The account restriction or error message
– Your withdrawal history and pending transactions
– Any verification requests or rejection notices

• Keep:
– Your account ID and registered email
– Transaction IDs and payment receipts
– Dates and amounts of deposits and withdrawals
– Previous conversations with 1win support

Contact 1win support;

• Request:
– A clear written explanation for the account block
– A formal review by the security team
– Instructions for completing any outstanding verification
– Release of your eligible remaining balance or a withdrawal decision in writing

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.