5
asmaa is very satisfied with the result
Resolved

1Win App Crashes During Gameplay

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asmaa
April 17, 10:10 am
172

Since December 2025, I have been experiencing a recurring technical issue with the 1Win mobile application. During gameplay, the app crashes multiple times, which disrupts the experience and prevents me from using the service properly. As a result of these repeated crashes, I estimate that I have lost 1500. This situation has caused me financial loss and significant frustration, as I am unable to complete my games normally or enjoy the service as intended. I have already contacted 1win customer support regarding this issue, but I have not received any response so far, and the problem still persists. I kindly request that you urgently identify and fix the technical issue causing the app to crash during gameplay, and carefully review my financial losses resulting from these errors and compensate me appropriately.

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7 Supporters
April 17, 11:58 am (1 hour after complaint)

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