17TRACK shows my package has been in transit for a month. How can I get more accurate information?

It’s frustrating to see 17TRACK show a package as “in transit” for so long without updates, but you can investigate proactively to try to resolve the issue.

Why does this happen?
• Carriers often don’t update information during international transport;
• The package may be held at customs or in a logistics hub without recent scans;
• Tracking updates sometimes depend on the carrier’s systems, and they don’t always sync with 17TRACK immediately.

How to file an official claim:
• Contact the sender or seller and ask them to confirm the real status of the shipment, even requesting an internal trace with the carrier;
• Check the carrier’s official website (if you know it) to verify the status using the tracking number;
• Contact the shipping company directly to request additional details, such as the exact location or reason for the delay.

Additional tips:
• Look through forums and buyer communities to share and compare similar experiences;
• Keep emails, screenshots, and all details as backup for future claims.

Have you experienced something similar? Share your story on Xolvie so others can learn from your case and find solutions.