I am a regular customer who frequently shops through Zara’s online store. I recently purchased a product with reference number 0858/018, delivered to me in Sakarya, Türkiye. I wore this product for the first time today, and after approximately one hour of use, a clearly visible mark appeared on the knee area, indicating deformation of the fabric. I contacted Zara customer service today via the WhatsApp support line and shared photos clearly showing the problem. However, in the response I received, it was stated that this was not the first time I had reported a similar situation, which created a blaming and accusatory tone toward me as a customer. I find it unacceptable that a product delivered only one day ago shows such deformation during its very first use, and I am deeply disappointed that instead of focusing on a solution, I was implicitly held responsible. I paid ₺1,490 for this product by card and, considering both the price level and the short usage time, I consider this situation as a quality defect. I request that my complaint be evaluated, that the product be recognized as defective, and that the necessary action be taken to resolve my grievance, including refund or a suitable solution as per consumer rights.
Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a c...
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
On October 8, I ordered clothes from Zara, to be delivered by Kargoist to my address in Kartal, Istanbul. However, at 11:45 PM, I received an SMS stating that my order had been “delivered”, even though I never received the package. My tracking number is 23505220815100100030, and my Zara order number...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
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