On March 31, 2024, I attempted to buy a pair of boys' cotton sports shoes from your İstinyePark location. As the size I required was unavailable, I made arrangements for the shoes to be delivered to my home after prepaying for them. Unfortunately, when I decided to bring back the shoes, I discovered that I couldn't find the receipt. The store staff explained that a refund couldn't be processed without the receipt, but they recommended reaching out to customer service for further help. Even after reaching out to customer service, providing proof of my purchase with mobile banking statements, and diligently searching for the receipt, my request for a refund was still denied. Even after repeatedly explaining the situation during four separate visits to the store, my money was still not refunded. In addition, on my fourth visit, they disabled the alarm on the product, resulting in it going off whenever I entered or left the store. I am deeply troubled by this situation and find the company's behavior to be completely unacceptable.
On May 13, 2024, I made a purchase of ₺9,045.00 at the Zara Emaar store. I purchased four shirts, only trying on one, assuming that the sizes would remain consistent. How could I have known that your sizes wouldn't match? Not long after, I tragically lost my father. Out of the shirts I tried on, thr...
I ordered five items from Zara online on October 23, 2024. Four arrived on October 25, and I returned three because they didn’t fit, keeping one sweater. The fifth item, a personalized bag for which I paid an extra ₺120, has neither been delivered nor canceled as of January 2025. Despite contacting ...
On 06.11.2023, I purchased a black pair of pants from Zara at Samsun Piazza Avm. Shockingly, after just three washes, the pants faded to a shade of white. Seeking resolution, on 22.05.2024, I returned to the same store to explain my problem and request a refund. E***, the responsible staff member, i...
On October 15, 2024, I ordered two items via the Zara app and chose the "pick up in store" option at Forum Istanbul. I received an email on October 22 confirming my order was ready for pickup. However, when I arrived that evening, store staff searched for 40 minutes, only to tell me they couldn’t fi...
On April 3, 2025, between 17:00–19:00, I bought a soft, zippered, tan-colored jacket in size S from the Zara store in Beyoğlu, Istanbul. I paid in cash, but I can’t find my receipt. I contacted Zara, but they refuse to provide a copy, claiming my payment method doesn’t match their records. I keep te...
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