On the evening of July 14th, around 9 PM, I visited the Zara store at Izmir Forum Bornova. A female employee was walking around carelessly, dragging a hanger along everyone she passed, including me. The hanger scratched my waist, leaving a noticeable red mark. She seemed oblivious and was even laughing as she walked. I called out to her several times, "Excuse me?" but she ignored me. When I confronted her about what she did, she responded dismissively, "Oh, really? Sorry then," with an indifferent expression and turned away. There was no proper apology or concern for my injury. When I reported this to another employee, they just said, "It must have been an accident," and walked away. The store is filled with irresponsible staff who lack basic job etiquette. I left without further assistance. Zara's complaint line doesn't work, making me question the company's reliability. A large company like Zara should have someone responsible for handling such issues, but there's no one to turn to.
On 21.08.2025 between 18:00–18:30, I visited the Zara Forum Bornova store in İzmir to collect an item I had purchased online. I had difficulty finding a staff member responsible for online order pickups. Eventually, I managed to reach an employee, scanned my QR code, and was told to wait 5–10 minute...
On 23.03.2025, at around 20:15, I visited the Zara İzmir Forum Bornova store and wanted to try on a coat that I liked. Since I was not appropriately dressed to try it on in a public area, I decided to check how it looked on me in the mirror located in the fitting room section, without actually enter...
I visited Zara at Akbatı Shopping Mall to address a defective product issue. The cashier directed me to someone named S****. Despite a noticeable defect in the product, S****, with hands in pockets, refused to acknowledge it, casually stating, 'I can't see the defect,' and declined to proceed with t...
I bought something quickly at Zara Izmir Optimum without trying it on first, and then I lost the receipt. I went to the Zara Bornova store and told them I wanted to exchange it within the legal time limit. They told me to get a new receipt from customer service. Even though I gave Zara customer serv...
On April 12, I purchased a pair of shoes from the Zara store at Cevahir Mall. Shockingly, within just 14 days, the leather on the shoes became so damaged that they are now completely unusable. When I returned to the store to request a refund or exchange, the staff member refused, stating that they ...
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