On 23.03.2025, at around 20:15, I visited the Zara İzmir Forum Bornova store and wanted to try on a coat that I liked. Since I was not appropriately dressed to try it on in a public area, I decided to check how it looked on me in the mirror located in the fitting room section, without actually entering a fitting cabin. At that moment, an employee named İ****r (a woman) spoke in an extremely harsh and disrespectful manner, loudly saying, "YOU CANNOT TRY IT ON HERE!", "PLEASE STEP OUT!", "WE DO NOT ALLOW OUTERWEAR TO BE TRIED ON HERE!", "I AM TALKING TO YOU!" Without giving me a chance to explain my situation, she repeatedly shouted, putting me in an uncomfortable position in the store. Even after I explained that I was not properly dressed and was not entering a fitting room, she responded in a rude manner, saying, "THEN YOU SHOULD HAVE SAID THAT!" Meanwhile, another employee tried to de-escalate the situation. Other customers in the store watched in shock. Although I reported this incident to the store management, I did not get the impression that the employee was warned or held accountable for her behavior. I believe that employees in a brand like Zara should treat customers with more respect and understanding. I am reporting this issue to ZARA TURKEY management and request that the necessary actions be taken. For your information.
On 21.08.2025 between 18:00–18:30, I visited the Zara Forum Bornova store in İzmir to collect an item I had purchased online. I had difficulty finding a staff member responsible for online order pickups. Eventually, I managed to reach an employee, scanned my QR code, and was told to wait 5–10 minute...
In Zara Istmarine Istanbul, the employee did not let my mum to try outwears by saying it is not allowed in very aggresive communication style. Customers can choose the place where they try. Brands should respect customer privacy and preference. As a Muslim woman, I do not wanna try in an open area. ...
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
To Whom It May Concern, I am writing to formally report an alarming incident that took place at Zara, Oxford Street, around 18:00 - 19:00 o’clock on the 11th of November 2024. Involving a staff member who behaved unprofessionally and, ultimately, in a threatening manner toward me. The situation unfo...
I visited the Zara Akbatı store on Monday, March 13, 2023, around 3:00 pm to return a bag. The staff refused to take the return, assuming the bag had been used. I explained that it was not used and requested they process the return. However, the employee refused in a harsh manner. When I mentioned t...
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