I Am Reporting Trendyol Official YSL Store for Selling Low-Essence Libre Fragrance

The 100 ml + 90 ml refill YSL Libre perfume set that I ordered from the official Yves Saint Laurent store on Trendyol on May 26, 2026, and received on June 1, 2026, has severely shaken my trust in both this fragrance—which I have loved and used for years—and the brand itself. My order number is 11268223907, and I took delivery of the product in Beykoz, Istanbul.

I have been using YSL perfumes for years, usually purchasing them directly from YSL, so I am intimately familiar with this scent. However, the concentration of essence in this latest 100 ml bottle and 90 ml refill is extremely low; the perfume is virtually scentless. I noticed this difference the moment I started using the product. To confirm my suspicions, I went to the Sephora store in Zorlu Center Mall today and compared the perfume I brought along with the bottle on display; even the sales advisors were shocked by the massive difference and could not believe how this was possible. While there, I purchased another 100 ml bottle of YSL Libre and a 100 ml YSL Libre Intense, both of which perform flawlessly with zero issues.

Following this experience, I wrote a detailed account of the situation in the review section on Trendyol and messaged the seller, but I received no response whatsoever. I am being told that I cannot return the items because the packaging was opened and tested; however, given how extremely weak the fragrance concentration is, this is clearly a product defect rather than user error.

I demand that the 100 ml bottle and 90 ml refill set purchased from the Trendyol Yves Saint Laurent store be exchanged for replacement units possessing proper fragrance concentration and performance. As a long-time loyal customer of this brand, I request that this issue be formally investigated and my grievance resolved.