Yousician won't let me log into my paid account, how can I fix this?

If Yousician won’t let you log into your paid account, here’s how to fix it;

Check your login details first;

• Make sure you’re using the correct email/username
• Re-enter your password carefully
• Screenshot any error message

Reset your password;

• On the login screen, tap Forgot Password
• Enter your registered email
• Follow the reset link from email (check Spam)

Verify your subscription source;

• If you subscribed through:
– App Store (iPhone)
– Google Play (Android)
– Direct on Yousician website
Make sure you’re logging in with the same account/email used to buy Premium

Check internet & app update;

• Ensure stable Wi-Fi/mobile connection
• Update Yousician in the App Store / Google Play
• Restart the app and phone

Clear app cache (Android);

• Settings → Apps → Yousician → Clear Cache
• Don’t clear data (you might lose local settings)

Try logging in on another device;

• Try:
– A different phone
– Tablet
– Desktop browser at https://www.yousician.com

This can check if it’s device-specific

Contact Yousician Support;

• Use in-app help or official email
• Provide:
– Your registered email
– Screenshot of error
– Proof of purchase/receipt

• Ask them to:
– Verify your account
– Help you regain access

If unresolved or access stays blocked, consider filing a complaint on Xolvie to pursue a resolution.