I registered my business with Yemeksepeti, and everything went well. However, when we converted to working with Yemeksepeti couriers, I requested that we switch to employing my own couriers instead. Despite sending four distinct emails, I have not received a response. The lack of communication has left me feeling abandoned and let down. I've also shared this issue on Xolvie, where they called twice over the weekend, promising a midweek resolution that never occurred. The hefty commission costs make it tough to maintain the cooperation, and the lack of action on my request has made it much more difficult to manage. I'm seriously considering canceling the contract until Yemeksepeti immediately addresses my courier transition request.
During my time managing my own courier service, I consistently earned over ₺5,000 daily, and everything was running smoothly. However, after I began using Yemek Sepeti’s courier service, my experience took a turn for the worse. My revenue has plummeted significantly, making it hardly worthwhile to c...
Although we prefer not to collaborate with Yemeksepeti couriers, they restrict us from utilizing our own. This has a detrimental effect on our restaurant, creates discomfort for our customers, and results in unfavorable feedback. The sole entity accountable for this situation is Yemeksepeti and thei...
For the last two months, I've been trying to leave Yemek Sepeti Express courier service, but every time I inquire, I'm informed that my request is still waiting to be processed. I inquired about the response time for these requests and was told it would take five business days. However, two months h...
I have been trying to set up Yemeksepeti for my newly opened restaurant for about a month. Despite sending numerous emails and contacting customer service multiple times, there has been no progress. Each time, I am told that the issue has been forwarded to the relevant department, but no one has fol...
Yemeksepeti.com refuses to let our company deliver our food products to customers using our couriers, insisting instead on taking a 38 percent commission on each order. This prevents us from addressing issues directly with our customers, such as cold or spilled food caused by their couriers. We have...
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