Yemeksepeti.com refuses to let our company deliver our food products to customers using our couriers, insisting instead on taking a 38 percent commission on each order. This prevents us from addressing issues directly with our customers, such as cold or spilled food caused by their couriers. We have been unable to reach a representative to discuss these problems for months. Negative reviews are piling up due to their couriers' mistakes, yet they continue to harm our business without showing any concern. Their greed and indifference are unacceptable. My business is suffering because of their actions, and I have decided to take legal action to protect what I have built.
Although we prefer not to collaborate with Yemeksepeti couriers, they restrict us from utilizing our own. This has a detrimental effect on our restaurant, creates discomfort for our customers, and results in unfavorable feedback. The sole entity accountable for this situation is Yemeksepeti and thei...
My experience with Yemek Sepeti has been deeply upsetting. For the past two months, I’ve been trying to switch to using my own courier, but the system doesn’t allow it. During this time, I’ve faced commission cuts of up to 50%. On top of that, advertising fee invoices have been issued without my kno...
Yemek Sepeti failed to resolve my issue regarding missing items from my order. Despite paying in full, I did not receive all the products I ordered. Both I, as the customer, and the restaurant agree that I am entitled to a refund or compensation. I even provided photo evidence and detailed explanati...
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...
Comments