Yandex Pro Took an Unfair Earnings Deduction and Blocked Live Customer Support

While using the Yandex Pro application in Istanbul, an unfair money deduction was made from my account on August 11, 2026. Even though everything was conducted strictly according to rules within the app, the reason for this deduction was never clearly or understandably explained.

Following this incident, despite holding evidence demonstrating the unauthorized deduction and erroneous transaction, I attempted to contact Yandex Pro customer support but was completely unable to reach a live support representative. I was repeatedly met with automated AI responses, and my issue was left entirely unresolved.

I demand that this hardship be resolved, that the unfair deduction be thoroughly investigated and fully refunded to me, and that the system be reviewed to ensure similar incidents do not occur again.