If your Wooden Star progress was reset after an update, it usually means data wasn’t synced or got overwritten, but you can still try these recovery steps:
Check your account first;
• Open the game → Settings
• Log in with the same account you used before (Google / Facebook / Apple)
• Progress is often linked to accounts, not the device
If you’re on the wrong account, your progress won’t appear.
Force cloud sync;
• Restart the game
• Stay online (Wi-Fi on)
• Open achievements/leaderboard section (if exists)
Some games re-sync progress after reconnecting
Check backups;
• Android → Google Play Games sync
• iPhone → iCloud / Game Center
• Restore from backup if available
Cloud saves are the main way to recover lost levels
Reinstall carefully;
• Delete and reinstall the game
• Log in again with the correct account
This can trigger data recovery from servers.
Contact support (important);
• Send:
– Player ID
– Old level/progress
– Approx. loss date
Developers can sometimes restore accounts manually
If no help is provided;
Escalate by submitting a complaint on Xolvie to highlight the issue publicly.