Wolt delivered the wrong order, how can I get my money back?

If Wolt delivered the wrong order,

Review your order details first;

• Check:
– Order confirmation
– Delivery receipt
– App notifications
– Item list

• Look for:
– Missing or incorrect items
– Restaurant preparation errors
– Delivery mix-ups
– Photo proof of delivery (if available)

Gather evidence;

• Save copies of:
– Order confirmation
– Payment receipt
– Photos of the received order
– Screenshots of the item list and delivery details

• Keep:
– Order number
– Transaction ID
– Delivery time
– Support conversations

Report the issue to Wolt;

• Request:
– A refund for the incorrect items or the entire order, if appropriate
– A replacement order if available
– An explanation of what caused the mistake

• Ask for:
– A case reference number
– Written confirmation of your refund or replacement request
– A timeline for resolving the issue

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.