Wizz Air Lost My Checked Suitcase After My Flight

On May 21, 2026, I flew with Wizz Air from Milan Bergamo Airport to Sofia on the 8:10 a.m. flight. Even though I arrived at the airport hours before departure and checked in my suitcase, it never arrived at the baggage claim area after I landed in Sofia. My entire suitcase was missing. At the airport, almost no one was able to help me, and most of the staff did not even speak English. The only person who genuinely tried to assist me was a staff member with a noticeable limp. Other than that, no one seemed willing or able to help.

I called Wizz Air multiple times and eventually managed to speak with a representative. I explained my situation, and I was told that they would try to locate my suitcase. However, I was never provided with the standard Property Irregularity Report (PIR) or any other official lost baggage report, meaning no formal record of my claim was created. Since then, I have continued trying to contact Wizz Air, but no one answers the phone, and the lost baggage offices are unattended. I have been left completely without support and am experiencing significant hardship because of this situation.

My suitcase is a large black Guess suitcase. It contains some of my most valuable belongings, including the expensive clothing, sandals, high heels, and premium makeup that I brought to Milan for my vacation and social media content creation, as well as several expensive perfumes I purchased before returning home. This loss has caused me substantial financial damage as well as significant emotional distress, and it has completely disrupted the vacation and content projects I had carefully planned.

I respectfully request that Wizz Air urgently locate my suitcase and return it to me as soon as possible. I also ask the airline to maintain regular and clear communication with me throughout the process so that I am kept informed of the progress of the search. I expect this matter to be treated with the seriousness it deserves and resolved without further delay.