Please Unblock This Device

I have been using the WePlay mobile app downloaded from the Apple App Store, and around three months ago my account was suddenly banned and my device was blocked with a message saying that I had violated community rules. I did not receive any clear explanation about which rule I allegedly violated or why this action was taken. Due to the device ban, I can no longer access my old account and I also cannot create a new one on the same device. When I tried to contact customer service from within the app, my message was rejected with a notice saying it was “not appeal” or similar, so I could not even submit a proper appeal or support request. I request that all my personal data and my existing WePlay account associated with this device be fully deleted in line with data protection rules, and that I be informed when this deletion is completed. In addition, I ask you to review the device ban that has been placed on me, to provide a clear explanation of the reason if you decide to keep it, or otherwise to remove the device block so that I can use your service again from my current device.