The Vrbo listing said 'pet-friendly' but the owner won't let my dog in! What are my options?

Customer Service, Vrbo: Explain the listing discrepancy and the owner's refusal to Vrbo customer service. Support your claim with screenshots and communication records. Ask them to mediate. They can contact the owner, advocate for your pet's stay based on the listing description, or find you a similar pet-friendly rental. If no resolution is reached, they may offer cancellation or rebooking.

Explore Cancellation Options: Check Vrbo's cancellation policy to see if the listing is misleading and warrants free cancellation. Show listing screenshots to support your claim. If Vrbo cannot resolve the issue, leave a detailed review describing the misleading listing. Vrbo lets you rebook a pet-friendly rental.

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