I need to ask specific questions about check-in procedures and amenities. How do I communicate with the Vrbo property owner?

There are two ways to contact a Vrbo property owner about check-in and amenities.

• Using Vrbo is the recommended and secure method. Visit "My Trips" on the Vrbo website or app to view your upcoming reservations. Find "Contact Host" under the reservation you're interested in. This opens a message window where you can politely ask questions about check-in procedures and amenities.

• Some property owners may provide a phone number or email address after booking, but Vrbo discourages this. You can use this method, but make sure the contact details are from Vrbo, not private messages. If the information seems suspect, contact the owner through Vrbo for security.

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