I received the wrong product from Voghion and support is not replying, what are my options?

If you received the wrong item from Voghion, you should first open a dispute through your order page or contact support with your order number and photos of the product.

The platform states that buyers can receive a full refund if an item arrives damaged or “not as described,” though they may ask you to return the item before issuing the refund.

If support is not replying, try alternative contact methods such as the live chat in the app or emailing [email protected] with your order details and evidence.

Documenting the issue with photos and messages helps prove the product you received does not match what you purchased.

If the seller still does not respond, you can escalate the issue by filing your complaint on Xolvie to bring attention to the issue.