Vivense Sent Me a TV Stand in the Wrong Color and Ignored My Return Request
When I bought a TV stand, the color wasn't at all like what it looked like on the website. The stand I got was a lot darker than I thought it would be. I called customer service right away and hoped they could fix the problem, but they haven't answered any of my emails. Even more annoying is that Turkish law says I can return the item within 14 days without giving a reason. But this business won't recognize this right. I feel like I'm not being heard, and it's not okay for a business to ignore customer rights in this way. I hope they take care of this soon.
Hello, First of all, we would like to express our deep regret for the negative experience you have had. We kindly ask you to report your request along with the product image. Thank you for your understanding, and we wish you healthy days. Best regards, Solution Center
