On May 6, 2024, the stitching on the edges of my Vivense Retro Corner Sofa started to come undone, so the seat cushion was taken from my home for repair. Even though I was assured that I would receive the seat cushion within 15 days, it has now been over a month and I'm still waiting for it. I would appreciate it if this matter could be resolved promptly. Order number 90cd05924440.
I purchased a corner sofa from Vivense in September 2024. Less than a month after the product was delivered, the fabric ...began to tear and pill. Experiencing such an issue so quickly with a brand-new item both surprised me and caused significant inconvenience. After filing a complaint, I contacted Vi
"I thank the Vivense brand for resolving my issue."
I purchased an L-shaped sofa (Kagu Corner Flavia Puflu Köşe Takımı, Dark Grey) on May 31, 2024, with an expected deliver...y date of July 23, 2024. As the date has passed, I contacted Vivense customer service. They informed me that the production was completed 1.5 weeks ago, and it was awaiting dispatc
I purchased a Nero velvet corner sofa, and unfortunately, I noticed on the 5th day that it was already sagging when it a...rrived. As a result, I initiated a return request. A technical team came, recorded a video, and created a report. However, I still haven't received any update regarding the timelin
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already... collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were
