I had a really annoying experience with Vivense about an order I wanted to cancel. I opened a cancellation request and was told over WhatsApp that it would be taken care of, but the product still got shipped anyway. They're making me take the delivery, and it just seems very unprofessional for a brand that says it's corporate. I don’t get why Vivense is acting like this when even smaller sellers handle cancellations just fine. This product costs a lot, and I'm not sure how I'm going to afford it. I had high hopes for Vivense's service, but this experience has really let me down. I want them to sort this out right away and cancel the order like I asked.
Vivense is a regret; never ever shop there. I check my account, and it shows as delivered to me, but the cargo didn't even come to the address and was taken back by Vivense. It's a mediocre brand. I got burned; don't let yourself get burned. Don't throw your money away. Moreover, since the cargo is returned, they say they will deduct 30%. They neither deliver nor do they say there will be a deduction. What nonsense is this? Don't fall for it, don't buy.
Do not buy any products from Visense, they are irrelevant. They first confirmed the product cancellation and then did not cancel it. this is bullying.Do not buy any products from Visense, they are irrelevant. They first confirmed the product cancellation and then did not cancel it. this is bullying
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
The initially planned delivery date was within two weeks, but it was subsequently postponed by one week, and then another week, resulting in a total d...
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situatio...
My order number 869a0735, which I placed with Vivense on June 7, 2025, was canceled on June 27, and I was told the refund would be deposited into my account within 14 business days. As of July 17, that timeframe has passed and I still haven’t received my refund. To everyone reading this: Vivense is ...
I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been moving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service th...
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