The initially planned delivery date was within two weeks, but it was subsequently postponed by one week, and then another week, resulting in a total delay of one month. Instead of offering any compensation or issuing an apology, I received an SMS that seemed to mockingly suggest canceling the order if I wished. Is this how customers are treated after making a purchase? It feels like I'm waiting for the release of the iPhone 15 Pro. Despite choosing Vivense for their purported customer service and quality, this experience has significantly diminished my satisfaction as a customer.
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
I had a really annoying experience with Vivense about an order I wanted to cancel. I opened a cancellation request and was told over WhatsApp that it would be taken care of, but the product still got shipped anyway. They're making me take the delivery, and it just seems very unprofessional for a bra...
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situatio...
I recently made a purchase from Vivense, but they continuously postponed the delivery of my order. After numerous tries to reach customer service, it took a complete 2 months for my product to be delivered. Feeling annoyed, I chose to address the problem by submitting a complaint to Consumer Rights....
On January 1, 2025, I ordered a TV stand from Vivense. When I saw that the delivery time was approximately 25 days, I decided to cancel my order within 24 hours. However, it’s impossible to reach their live support by phone, as they direct you to their support email address. I sent a cancellation re...
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