Vivense Fails to Provide Even an Explanation for Undelivered Order for Over Half a Year Now
I placed an order at the end of February, and it's incredibly frustrating that it still hasn't been fulfilled. There's been no clear communication or updates—just vague responses whenever I inquire about my order. It feels like they're brushing me off without checking the details properly, treating me like I'm naive. All I ordered was 4 chairs and 1 bench, but apparently, they can't manage to deliver even that. It's not like I've ordered an entire roomful of furniture that would take months to prepare. If you're considering ordering custom fabric items from them, I'd strongly advise against it. They don't seem capable or reliable. They're not living up to their promises, and it's incredibly disappointing. I've lost faith in their competence and integrity. I won't be making any future purchases from them.
Hello, In order to check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
The text "[email protected]" is an email address and does not require translation. Email addresses are typically the same across different languages.
Hello, We called you on 04/07/2024 through your registered phone number, but we were unable to reach you. If you could provide a time when you are available, we would like to get in touch with you. Best regards, Solution Center
Sure, here is the translation of the text from Turkish to English: "Can I learn which number you called from? You don't even have a solution-oriented approach in communication. The customer representative from whom I purchased the product doesn't even respond to my messages. The information I received in my email is very automated and clear. There is no result, the process is constantly being followed :) ) )"
Hello, We have received the feedback you sent us through Şikayetvar. A detailed investigation will be conducted, and our solution center will get back to you. Due to the importance we place on customer satisfaction, the feedback we receive from our valued customers is very important to us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
I have been waiting for months. Still no response. Stop sending standard messages. Focus on solving the problem. What kind of service policy is this? It's a shame, really.
Still no response. They send an email saying a message has been sent to your email address regarding your order, but there is no email. They have automated it; there is no solution, no one to contact, no response, but there are automated messages. Interesting. How else can a company put itself in a worse situation!
Hello, The issues you reported have been resolved, and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, the feedback we receive from our valued customers is very important to us. For any questions, suggestions, or opinions regarding Vivense, you can contact us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
