In September, I was eagerly anticipating the arrival of the products I had bought from Vivense. However, my excitement quickly turned to disappointment when I received an SMS on November 28th, informing me that Vivense had canceled my order. Lacking any explanation or contact person. Jump ahead to December 27, and there has been a complete lack of communication, no attempt to resolve the issue, and most importantly, no reimbursement. They give off an air of being a mysterious company. Isn't there anyone in charge?
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situatio...
After more than a month, Vivense has yet to return my money! Despite multiple emails to the customer service person, I have not received a single response. It's almost impossible to reach them by phone. This is simply unacceptable. No one should be withholding my money. There is no product, no commu...
I ordered a wardrobe from Vivense, but it wasn’t delivered on the promised date. I emailed their support team, but they didn’t provide any clear or helpful information. I’ve also tried reaching out to customer service, but haven’t been able to speak with anyone who can resolve the issue. The delay i...
The initially planned delivery date was within two weeks, but it was subsequently postponed by one week, and then another week, resulting in a total d...
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