Order Cancellation and Price Increase by Vivense
Hello, on 08.12.2023, I ordered two side tables from the Konya Vivense Sales store, as indicated in the invoice details I provided. However, on January 19, 2024, I received a message stating that the order had been canceled due to unavailability. I find this hard to believe as I am still sharing the visual of the product on the website. How can an item still be available for sale if it can't be supplied? Additionally, the product was clearly specified on my invoice when I placed the order. I made a payment of ₺1309, and now the product is listed on the website for ₺3190. As a consumer, I've been inconvenienced for a month and a half only to have my order canceled due to a price difference. This situation is a clear injustice towards me. Even if the price has changed after a month and a half, the product should be delivered to me at the initially agreed-upon price. If this matter isn't resolved, I will explore other avenues. As a consumer, I will pursue my rights to the fullest. The invoice information is under T***** Y*****, who happens to be my mother.
I am sharing the email sent to me by Vivense in the visual. However, when I look at the product I ordered on the Vivense website, the same product is available with two different product codes. I want the product I ordered to be sent to me with similar products and this grievance to be resolved.
Hello, We have received your feedback that you conveyed to us through Şikayetvar. A detailed investigation will be conducted regarding the matter, and our resolution center will get back to you. Due to the importance we place on customer satisfaction, the feedback we receive from our valued customers is very important to us. Thank you for your understanding, and we wish you a good day. Best regards, Resolution Center
Hello, I have sent an email to your address . Could you please check it and get back to me? Best regards.
Hello, I have replied to the email you sent to [email protected]. You have responded to my request by stating that a similar product exchange can be made by paying the price difference. However, I have been sufficiently inconvenienced for 1.5 months. Sending the product I ordered with a similar product without paying the difference will resolve my inconvenience.
Hello, The issues you reported have been resolved, and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For any questions, suggestions, or opinions about Vivense, you can reach us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
