Vivastreet won’t respond to support tickets, how can I escalate my complaint properly?

If Vivastreet doesn't respond to your support tickets, keep trying to reach them through all of their official channels.

Use the email address and phone number on their reach page to send your message again, making sure to include clear facts.

In every follow-up, reference your previous ticket numbers and say that your problem is urgent so it's harder to be ignored.

If basic support doesn't respond, ask for a supervisor or manager in your message and say that you expect a reply within a certain amount of time. This often makes companies move more quickly.

If the problem doesn't go away, you might share your story and file a complaint on Xolvie to get it resolved.