Viagogo is a company that requires extreme caution when it comes to ticket purchases. If you encounter an issue, be prepared to wait for months to get your money back, as they offer no reliable customer service support. This lack of communication and assistance is incredibly frustrating and makes resolving any problems nearly impossible.
For consumers in Turkey, I strongly recommend considering alternative companies to avoid such headaches. Using Viagogo’s platform could lead to significant stress and unresolved issues. I urge Viagogo to improve their refund process and establish accessible customer service to assist users promptly. This situation is unacceptable, and I expect immediate action to address these problems.
I purchased tickets through Viagogo, but they were never delivered, leaving us unable to enter the match we had planned to attend. To make matters worse, Viagogo, not being Turkey-based, provides no accessible support through phone or email. Our money is wasted, and we are left without any means to ...
Viagogo sold me a ticket they clearly didn’t have in their possession—and charged nearly double its actual value. Only after I made the payment did they inform me that I would have to wait until the event date for confirmation. If I had known upfront that they might not even have the ticket and coul...
I bought tickets from Viagogo for the Fenerbahçe–Samsunspor match, but the tickets never appeared in the system. I traveled from out of town specifically for this game and waited until the very last hour, hoping they would be delivered. They never were. I was left with no choice but to buy new tick...
My experience with Viagogo has been nothing but trouble. The tickets I purchased were supposed to be uploaded to my Passolig card, but they haven’t been uploaded, leaving me unable to use them. There is no way to reach a real person for assistance—customer service only responds via automated message...
I purchased a ticket for the Beşiktaş vs. Galatasaray match through Viagogo, expecting a smooth experience. Instead, it turned into a nightmare. The day before the match, and all the way until just one hour before kickoff, I was in constant contact with their English live support chat, trying to acc...
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