I'm facing some delays in removing a block from my Vakıfbank account, even though there are no payment issues. Unfortunately, I am unable to visit a branch at the moment due to the holiday. Despite the promised resolution dates passing, the block remains unresolved. I kindly ask for appropriate measures to be taken regarding the customer service representatives who provided me with inaccurate information. I would greatly appreciate a swift resolution to my issue.
Despite paying the requested amount for the overdue invoice, my Vodafone bill remains unpaid for months. Misdirection from customer representatives led to an erroneous lump-sum billing. Despite expressing my grievance and assurance of investigation, no resolution has occurred. Vodafone instructed a ...
I had a few days of delay in my credit card payment. After receiving a notification about this, I sold shares from my investment/stock account at VakıfBank for an amount exceeding my credit card payment. This amount became withdrawable after two business days, but when I tried to transfer it to my m...
A fee was taken from my VakıfBank account without my consent. I reached out to customer service to thoroughly explain the issue, seeking clarity on the situation. They didn't provide any explanation or assistance; they just canceled my card and disabled it entirely. After everything, they instructed...
To the General Directorate of VakıfBank, I regret to inform you that for the past two months, my entire civil servant salary has been blocked by the bank without exception. Last month, my full salary of ₺39,482.13 and this month, ₺40,689.22, were completely withdrawn from my account the moment they ...
I used my VakıfBank debit card to deposit money into my account at a Halkbank ATM, but the machine swallowed ₺400. I promptly contacted customer service about the issue. After ten days, they refunded ₺200 of the total amount, but the other ₺200 has still not been returned, even after two months have...
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