On September 28, 2025, I purchased a pair of Under Armour shoes (Product Code: Art3028512-103) from the Under Armour store at İzmir Optimum Mall. After buying the shoes, I wore them outside for about 10 minutes just to test their comfort. Shortly afterward, I decided to exchange them. However, the store staff refused to accept the return, claiming that the soles were dirty.
Even though I went back with the receipt in hand, they refused to process the exchange. I purchased the shoes using my credit card in installments, and I only wore them briefly for testing. It’s extremely disappointing that Under Armour does not allow exchanges under these conditions, especially when other, less expensive brands are more accommodating.
I request that my product be exchanged as soon as possible.
On July 21, 2025, I ordered a pair of UA Charged Assert 10 running shoes directly from UnderArmour.com.tr, expecting a brand-new product as advertised. The shoes were delivered quickly—within two days—but to my disappointment, they were clearly used and worn. The soles were dirty and dusty, and the ...
In July, I purchased a pair of Under Armour sneakers for ₺6250. Since it was summer, I didn’t wear them, and by winter, I had worn them fewer than ten times. Despite this minimal use, both shoes have torn at the heels, exposing metal parts and rendering them unwearable. I sent the shoes for inspect...
I purchased a pair of Under Armour shoes from the Viaport outlet store and started wearing them recently. However, I experienced severe discomfort and heel pain right from the beginning. I’ve worn the shoes only five times, and the issue persisted each time, making them unwearable. I returned to th...
On March 10, 2024, I purchased a pair of Under Armour sports shoes from an outdoor store. Unfortunately, the sole began separating from the rest of the shoe within a few months. In September 2024, I returned them to the store for inspection, as it was evident that this was not due to my use but like...
On April 13, 2025, I purchased a pair of North Face shoes from Samuray Sport for ₺5.362. While the shoes felt fine in the store, when I wore them at home, I experienced discomfort within just 30 minutes—specifically, severe pressure on my toes. I returned to the store to request a refund. The assis...
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