I Got Banned On Umingle

I was using Umingle’s text chatting feature today when my account was suddenly banned for “explicit messaging.” The ban happened about half an hour ago, and the only word I used that might be considered sensitive was “squeeze.” I was very careful with my messages and did not send anything explicit, so I believe this ban is a mistake. Right after the ban, I was shown a screen stating that I am banned and offering to remove the ban for 79.99 EGP, which I find unfair since I did not violate the rules intentionally. I currently do not have any ticket number, and I am unable to access my account details properly due to the ban. I request that you review this action on my account, remove the ban without charging any fee, and ensure that users are not unfairly penalized for harmless words in normal conversations.