Unauthorized Subscriptions on My Long-Term Turkcell Gsm Line

Without my consent, my long-term Turkcell postpaid line was subscribed to the Fizy and Ad Blocker services. While my mother was using my Turkcell line, these subscriptions were added without any request or approval from us. Due to automatic bill payments, the unauthorized Fizy and Ad Blocker subscriptions went unnoticed, and we have been paying for these services for approximately 18 months.

My mother, who is 60 years old and retired, has never used the Fizy app. She doesn't even know what Fizy is. Additionally, at the time the Fizy and Ad Blocker subscriptions started, my mother’s last name was incorrect in the Turkcell system. Her name was listed as F**** K*** instead of her actual name, F** Ö***. This indicates that the subscriptions were made to a non-existent person.

As the line owner, I only authorized my mother, F** Ö***, to use the line about a week ago through Turkcell customer service. Before that, I had not given any authorization for my mother to use the line. Customer service even requested my mother’s identification details from me, indicating that Turkcell did not have her information.

Given these circumstances (1. lack of identification information, 2. incorrect name in the system, 3. no consent from my mother or me for the subscriptions, 4. the Fizy service never being used in 18 months), it is clear that the subscriptions were unauthorized. The issues caused by these unauthorized subscriptions need to be resolved immediately. (Refund the amounts paid for the Fizy and Ad Blocker subscriptions with interest.) Turkcell’s unauthorized actions have severely undermined the trust we have had in the company for years. If this issue is not resolved, we will transfer the line to another operator.