Brand Overview: TruthFinder
TruthFinder is a United States-based public records search engine and data aggregator founded in 2015. The service is owned and operated by PeopleConnect Holdings, Inc., a digital data company that manages several public records search platforms.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: (855) 921-3711
Industry and Operations
TruthFinder operates within the data brokerage and online background check industry. The platform compiles publicly available records from federal, state, and county databases into consolidated digital reports. Operating primarily under a recurring subscription business model, its main products and services include:
- People Search: Generates background profiles that can include contact details, known aliases, possible relatives, and associate histories.
- Criminal and Arrest Records: Pulls publicly available court and law enforcement records, including traffic citations, misdemeanor charges, and felony records.
- Reverse Phone and Email Lookup: Identifies names, carrier details, and locations tied to unidentified phone numbers or email addresses.
- Reverse Address Lookup: Provides ownership histories, property values, and demographic information associated with specific addresses.
- Dark Web Monitoring: Scans online data dumps and breach repositories to check if a user's personal credentials have been exposed.
User Sentiment
User feedback for TruthFinder reflects widespread dissatisfaction regarding billing practices, recurring charges, and data accuracy. The most common complaints include:
- Unexpected Recurring Billing: Customers frequently report that promotional trials or low-cost single searches automatically convert into recurring monthly subscription fees without sufficient clarity.
- Cancellation Difficulties: Many users experience trouble canceling their memberships online or reaching customer support in time to stop upcoming charges.
- Misleading Marketing Funnels: Reviewers criticize the website for requiring users to wait through extensive loading and verification screens before disclosing paywalls and subscription pricing.
- Outdated or Inaccurate Records: Reports often contain outdated contact details, records belonging to people with similar names, or missing data.
- Additional Upsells and Hidden Fees: Users report frustration over paying extra fees to download PDF versions of reports or access specific monitoring add-ons.
Share Your Experience
If you’ve experienced issues with TruthFinder, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.